- Under sadmin, click Active directory under users.
- Select the box that says Enable Pass-Through Authentication
- Select your Domain name that you’re going to use this with. For computer account, create a name. This will be the name of your computer that’s going to make this all work. DO NOT CREATE THIS BEFORE HAND. I did, which made it not work.
- Fill out the DNS servers listed on your service desk server. You can log into that server and run a ipconfig /all.
- Bind string will be your FQDN. For example, elbowpasta.com NOT elbowpasta
- DNS site is the Domain Controller HOST NAME that you will be using. Don’t you dare put in your domain name. I see you.. just kidding.
- Choose a password for this computer account.
- I enabled the debugger, just in case. You never know.
Now, once you hit save Service Desk will spit out 2 VB scripts. Take those hombre’s and put them on the C:\ on the same domain controller that you used for DNS site.
- Log into that server, open up a handy dandy CMD prompt as a Administrator.
- put in the following “cscript NewComputerAccount.vbs <TheNameOfTheComputerAcct> /p <ThePasswordYouChoose> /d <YOURDOMAINNAMEwithoutThe.COM> . Now just a FYI, you’ll get this same command once you hit save on service desk to enable SSO. So if you fucked this up, don’t worry it’ll tell you what to put.
- It will output the name of your new machine that was create alone with the domain name and the password.
Now open up Internet Explorer. Head to internet options.
- Select security
- Select local intranet
- Select Sites
- Put a tick in all those boxes then click advanced.
- Put in your Service Desk URL
Viola, you’ve enabled SSO for ManageEngine’s Service Desk. Granted it took maybe 5-10 minutes for my settings to kick in. But from here you should be good. If you need help. I charge $175/hr. Or you can call the fine folks at ManageEngine for free.